Capital.com account verification error and how to fix it
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Capital.com account verification is an operation that helps users access the platform’s full features and trading tools and ensures the safety of the trading account and compliance with international financial regulations. The following article learns about the causes and how to fix common Capital.com account verification errors.
Why do you need to verify your account on Capital.com?
Capital.com is a globally regulated broker by reputable regulatory bodies such as ASIC, CySEC, NBRB, and FCA. According to international financial management laws, every trader must verify their account to ensure financial safety and prevent money laundering and illegal activities. Therefore, all users of Capital.com need to meet these general requirements as well.
In addition, the completion of verification helps protect user accounts more safely, avoiding hacking, fraud, and appropriation of user trading accounts.
Besides, account verification also helps users use full features and access Capital.com’s many assets and financial tools of Capital.com.
* See more: The complete guide Capital.com from a to z
Causes of Capital.com account verification failed error
When verifying the Capital.com account, fill in the wrong address, phone number, or personal information.
To verify a Capital.com account, users need to enter personal information about their address, phone number, full name, date of birth. The personal information you enter needs to match the information printed on the documents used to verify your Capital.com account.
If you don’t remember correctly or a keyboard error causes this information to be entered incorrectly, it may not successfully verify your account. You will need to provide your complete zip code, house number, and other relevant information in your address verification document. If the information you fill in is incomplete or is the same as the document uploaded to Capital.com, your verification application will be rejected. In particular, the phone number for verification needs to choose the correct country code.
Error the document used to verify the Capital account is not suitable.
It is necessary to use a 2-sided photograph of one of the following documents:
- Identity card
- Driving license
- Residence permit
Address verification documents on Capital.com accepted by Capital.com include a photograph of one of the following:
- Bank statement
- A certificate with the bank’s logo
- Screenshot of online banking with bank logo
- Credit card statement
- Electricity, water, gas, TV, or landline bill
- Tax report or tax invoice from local government
- Certificate of Residence
These documents need to be captured without loss of angle, and the information must match the data entered during the account verification process. In addition, the documents used to verify the address must be issued within six months, containing the full name and address of the account holder.
Error loading verification document failed.
Capital.com users need to go through quick verification steps in 15 to 30 minutes. If the account verification completion steps take too long, an error or the verification page may time out.
Users should have any snapshots of their verification documents ready before starting the verification process. When verifying a Capital.com account, users should also do it in a place with a stable Internet connection to ensure no errors in the process.
Face verification error when verifying Capital.com account.
Platforms requiring facial verification always require users not to wear hats, glasses, and editing software when performing face scans. Users should also perform face verification in a place with enough light for the camera to recognize the face. In addition, when verifying face, it is necessary to change different angles so that the scanner can scan the face to be confirmed.
Capital.com has a system error or is undergoing system maintenance.
Brokers may have system failures or have system maintenance schedules. If you have entered all the information correctly but still not verified the account. You can check the maintenance schedule by email or through Capital.com’s official social networking sites such as Facebook, Instagram, Twitter, YouTube, LinkedIn.
Although this situation does not happen often, it is a standard error. You can try again after Capital.com is done with system maintenance.
How to fix Capital.com account verification error?
Re-verify your Capital.com account in 30 minutes
After the Capital.com account verification fails, the user should re-check the information entered during the verification process. In particular, you should check for errors caused by keyboard errors, caps lock, or turn on spell-checking applications. If all information is correct, you should perform the verification process again after 30 minutes.
Use another web browser or another device, another internet network.
There are many cases where the Capital account verification is not approved which can be caused by a third party error such as a malfunctioning device, unstable internet, or faulty web browser. When account verification fails, you should try doing it again on another device, using a different internet connection and a different browser to make sure it’s not a third-party error.
Turn off ad blockers or firewalls in use.
Sometimes ad blockers or web browser storage store information that conflicts with Capital.com’s account verification platform. The user tries to clear the browser cache, disable the extensions installed on the browser and computer, and go through the verification process again.
Contact Capital.com support when account verification fails.
Method 1: If you have tried everything, but your Capital.com account verification is still denied, you need to contact customer care via email: [email protected] to find out the reason for the rejection and fix the errors encountered.
Option 2: You can send a support request to Capital.com customer service by opening a ticket.
Method 3: Users can chat directly through Capital.com’s customer support link by clicking the chat icon in the lower right corner of the screen.
It is essential to verify your identity, address and face immediately after opening a Capital.com account. However, if you encounter difficulties, users should calmly try the solutions. Users should record a video or take a photo of the error they encounter and clearly state how they have fixed it when contacting Capital.com for the fastest and most accurate support.
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