eToro Live Chat – The fastest way to contact support

TutorialsJanuary 20, 2022

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During trading on eToro, you may encounter technical errors or other problems. So, to solve it, you need to contact eToro customer support. There are several ways to contact eToro customer support. Live Chat is the fastest way of direct contacthelping to solve problems quickly.

Live Chat support service is available in the global market. And it’s built right into your eToro account.

Before using Live Chat, we recommend searching for answers in the eToro Help Center using the frequently asked questions (FAQs) system. If you still don’t get a satisfactory answer, please use live Chat.

How to open Live Chat on eToro

Step 1: Access your eToro account. Go to Helps on the right of the eToro account interface and click Help Center.

Step 2: Go to the Help Center interface, scroll down and see the words “Still need help? Chat with a representative”. Click on the text, and the interface will switch to the Live Chat system.

Step 3: You select Language and start the conversation. 

The support staff responds quickly, almost instantaneously. 

Notes to help solve the problem quickly

Here are some notes when using Live Chat on eToro. Please read carefully to make a helpful conversation. And it helps to solve the problem quickly.

  • Please research the issue carefully before contacting.
  • When deciding to use eToro Live Chat, please list the content of the questions.
  • No matter how frustrating the problem is, have a historical conversation. Because the person you are talking to directly is a human. And supporting eToro customers is their job.
  • Don’t forget to thank
  •  And rate the help at the end of the conversation.
  • This service is available 24/7 for all eToro customers.

Supported languages ​​

The system currently supports six main languages. The order includes English, German, Arabic, French, Italian, Spanish.

Is eToro Live Chat available in my country?

It is available in all markets that allow account opening and trading on eToro.

Why can’t I access Live Chat?

Due to the large influx of new users and the extraordinary trading conditions, eToro live chat has been temporarily limited.

At these times, usually, only eToro club members can use.

Because there are too many people contacting simultaneously, leading to overload. 

So now eToro has increased the number of support staff. eToro Live Chat system just got better

Live Chat is very useful for questions. However, this is not the best channel for eToro to handle your complex problems. Please open a support ticket for more complex issues to get them resolved.

See detailed instructions for opening tickets on eToro.

eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.

Please note that CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 68% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.

Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.

Copy trading is a portfolio management service, provided by eToro (Europe) Ltd., which is authorised and regulated by the Cyprus Securities and Exchange Commission.

Cryptoasset investing is unregulated in some EU countries and the UK. No consumer protection. Your capital is at risk.

eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.

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