How to contact Capital.com customer support service step by step?
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Capital.com support works quite effectively through 24/7 live chat, Email, and sending support requests through the system. Capital.com is an established trading platform, but traders widely use it. When getting acquainted with any broker, you may encounter difficulties in using the platform. This article guides you through the most complex ways to contact Capital.com customer support service.
* See more: The complete guide Capital.com from a to z
There are 3 ways to contact Capital.com customer support service
Method 1: Contact Capital.com via chat 24/7
To chat with Capital.com support, visit the link HERE
Then click on the chat icon in the lower right corner of the screen [24/7 support]
Then choose a contact form. Options include Livechat (on Capital.com website), Viber, Whatsapp, Telegram, Facebook.
Method 2: Submit a support request to Capital.com
If communicating via chat is not convenient or has not resolved your issue, you can submit a support request to the Capital.com customer care team through the [Send Request] feature.
In the link above, click [Submit a Request]
Select the problem you are having:
You fill in your Email, the subject you need support for, a detailed description of the problem you encounter, and your account information. Alternatively, if you have an image or video of the problem you’re having, attach it to the file and click [Submit].
Then, Capital.com customers will contact you. You should not submit multiple support requests for a single issue because they will process support requests in turn. If you send a lot of requests, processing may be slower.
Method 3: Email support
If the above methods still do not solve the problem or you have difficulty contacting, you can email Capital.com at the email address: [email protected]
In the Email, you need to specify the email subject: The problem you need support for.
Email content: Describe in detail your account information and problem. If there are pictures, videos recording the problem you are having difficulty with, you can send them in the attachment.
After the review period, Capital.com will reply to your support email.
Usually, Capital.com will respond to your Email in 1-2 business days. Therefore, please wait patiently.
* See more: The complete guide Capital.com from a to z
Conclusion
Currently, you can only get support through the Capital.com team. Try to describe your problem in a simple, understandable way. If possible, please use the English language when communicating to make the support process more convenient.
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