Logo
  • Home
  • News
    • Binance
    • eToro
  • Learn to invest
  • Tutorials
  • Questions
☰
×
  • Home
  • News
    • Binance
    • eToro
  • Learn to invest
  • Tutorials
  • Questions

How to contact Capital.com customer support service step by step?

Norah • Tutorials • October 1, 2021

xm.com logo – Get the 30$ trading bonus for FREE (No deposit required). Click here

Capital.com support works quite effectively through 24/7 live chat, Email, and sending support requests through the system. Capital.com is an established trading platform, but traders widely use it. When getting acquainted with any broker, you may encounter difficulties in using the platform. This article guides you through the most complex ways to contact Capital.com customer support service.

* See more: The complete guide Capital.com from a to z

There are 3 ways to contact Capital.com customer support service

Method 1: Contact Capital.com via chat 24/7

To chat with Capital.com support, visit the link HERE

Then click on the chat icon in the lower right corner of the screen [24/7 support]

How to contact Capital.com customer support service step by step? Contact Capital.com via chat 24/7; Submit a support request to Capital.com; Email support

Then choose a contact form. Options include Livechat (on Capital.com website), Viber, Whatsapp, Telegram, Facebook.

Method 2: Submit a support request to Capital.com

If communicating via chat is not convenient or has not resolved your issue, you can submit a support request to the Capital.com customer care team through the [Send Request] feature.

In the link above, click [Submit a Request]

How to contact Capital.com customer support service step by step? Contact Capital.com via chat 24/7; Submit a support request to Capital.com; Email support

Select the problem you are having:

How to contact Capital.com customer support service step by step? Contact Capital.com via chat 24/7; Submit a support request to Capital.com; Email support

You fill in your Email, the subject you need support for, a detailed description of the problem you encounter, and your account information. Alternatively, if you have an image or video of the problem you’re having, attach it to the file and click [Submit].

How to contact Capital.com customer support service step by step? Contact Capital.com via chat 24/7; Submit a support request to Capital.com; Email support

Then, Capital.com customers will contact you. You should not submit multiple support requests for a single issue because they will process support requests in turn. If you send a lot of requests, processing may be slower.

Method 3: Email support

If the above methods still do not solve the problem or you have difficulty contacting, you can email Capital.com at the email address: [email protected]

In the Email, you need to specify the email subject: The problem you need support for.

Email content: Describe in detail your account information and problem. If there are pictures, videos recording the problem you are having difficulty with, you can send them in the attachment.

After the review period, Capital.com will reply to your support email.

Usually, Capital.com will respond to your Email in 1-2 business days. Therefore, please wait patiently.

* See more: The complete guide Capital.com from a to z

Conclusion

Currently, you can only get support through the Capital.com team. Try to describe your problem in a simple, understandable way. If possible, please use the English language when communicating to make the support process more convenient.

Investiki.com

« Previous
Back to Capital.com Account series
Next »

Read more: capital.com

guest
guest
0 Comments
Inline Feedbacks
View all comments

Recent Posts

  • How do I withdraw money from Exness?
  • How to open additional Exness accounts?
  • How to Open an Exness Demo Account
  • Things you need to do before closing/deleting your eToro account
  • How does stop loss work on eToro?

© 2023 Investiki.com - Contact us

wpDiscuz