How to verify your Neteller account

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To use a Neteller e-wallet account, you must verify the established Neteller account. Therefore, account verification requires three steps: Fill in personal information => Link debit/credit card, and deposit the minimum amount => verify with legal documents. Here we guide you through the steps.

You access the registration link here to OPEN NETELLER ACCOUNT and verify the account. If you have already registered, you can skip this step and proceed with verification.

Complete registration

Step 1: Prepare documents. 

Firstly, you need your passport/ID card/citizen ID for identity verification and bank statement/credit card statement for address verification. 

The statement must contain the following information: Your name + Your address + 6 months from the invoice date. 

After you have all the documents, you fill in the information. Click “Get started” to start the account verification process.

Step 2: Fill in personal information. 

After being redirected to the interface as shown below, fill in your personal information in the required * and press Next. 

Note that the address filled in must 100% match the address on the statement.

Step 3: Verify phone number. 

In the next step, you need to verify your phone number by entering the code sent to your phone message is complete. However, for customers who do not receive the code sent via phone SMS, you can receive the code by mail by clicking Send code to email.

Step 4: Generate a 6-digit security code.

Like other e-wallets, you need to generate a Secure ID security code, your Neteller account’s second layer of security.

You log in to your account, make payments or transfer money using a 6-digit security code.

You generate this code yourself. The code does not change, so you should write down the security ID code for regular use.

Step 1: Card link. 

Secondly, please fill in your credit/debit card information to link the card to your Neteller account.

Step 2: Deposit the minimum amount to activate.

The minimum deposit amount is 1.19usd. 

The text “Do you want this money to be available for payment on gambling sites?” Please select “No.” Neteller prevents the flow of funds from being used for betting purposes.

Then press “Continue” and enter the OTP code sent to the phone number to receive the code.

Verify documents (Verify neteller account )

After depositing, you verify your account with the legal documents prepared above. Click Verify Account to get started.

Step 1: Verify your identity (ID). 

You can use the following documents: passport/identity card/citizen identification/driver’s license to verify your identity. 

Neteller also offers two ways to verify: Fastest for mobile apps and Fast for computers. In this tutorial, we choose to use the Identity card and Fast to use on the computer.

We also skip the first step of this section, which is to integrate Facebook into your Neteller account because the security of regular Facebook is not high.

Neteller issues a message like a picture asking to use facial recognition technology to verify. You tick “I agree…” to continue.

Then upload a photo of the documents you have prepared from the front => to the backside.

Step 2: Live face capture for identity verification

In the next step, the browser will access the webcam on the computer to identify face. You click “Start” to get started.

Please follow the instructions and put a serious, non-smiling face in the center of the screen. You press on “I’m ready” to start taking pictures and complete.

Step 3: Verify the address. 

Next, you upload legal documents proving the address you entered in the completion of the application. Neteller continues to offer two options Fastest and Fast. We choose to use Fast on the computer and Bank statement for this tutorial.

After that uploading the statement, you have completed the Neteller account verification. Time to review documents from 24 hours after the account is verified.

In conclusion, please read the instructions above carefully for quick verification.


You can choose the Fastest method when verifying documents, i.e. at the Neteller app on your phone. It makes verification faster, but you have to have the actual paperwork ready. For Express mode, you only need a photo of the document.

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