The fastest way to complete and fix error for the face verification on Capital.com
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Face verification is one of the standard requirements when opening a trading account on international brokers or exchanges. The following article shows how to complete face verification on Capital.com and handle failed face verification errors.
Why do you need to verify your face on your Capital.com account?
Any reputable broker is regulated by renowned financial regulatory agencies in the world. Capital.com is no exception. Capital.com is strictly regulated by ASIC, CySEC, NBRB, and FCA with global financial regulations with statutes such as AML and KYC. Facial verification is one of the mandatory requirements to complete the regulation.
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An account complete with face verification gives users full access to Capital.com’s features and removal of trading restrictions. In addition, after completing face verification, the account is secured to a higher level. If, unfortunately, the account is illegally accessed by the crooks, it is easier for the account holder to get his account back.
How to do face verification on Capital.com?
Users should prioritize using the phone when verifying faces for convenience when scanning faces. Before doing face verification on Capital.com, users need to log in to their accounts. If you do not have an account, please register using the link below:
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After logging into your Capital.com account on your phone, select the [Account] tab, [Account status]. In the next window, click [Upload ID].
If the user has not already completed the steps to verify the identity and address on the Capital.com account, the upload of these documents should be completed. Then select [Selfie] and use the camera to scan faces.
If you’ve uploaded your ID, click [Take a video selfie].
Common mistakes when verifying faces
When verifying faces, there are some common errors as follows:
- Users wearing glasses wear hats when confirming faces, making the scanner not recognize the face.
- Using photo editing software when verifying faces makes Capital.com’s system unrecognizable.
- Perform face verification in low light.
- Bring the camera too close or too far from your face when scanning, or shake your hand when watching your face.
- The internet connection is not stable.
How to debug when verifying face?
Method 1: Try moving the face if the user does not make the above errors but is still not recognized by Capital.com to complete the verification process.
Method 2: If it still doesn’t work, try again in 30 minutes.
Method 3: If trying different ways and fixing the errors still cannot complete the verification process, users email Capital.com for support: [email protected]
Email subject: Face verification on Capital.com failed (Facial verification on Capital.com failed)
The email content is as follows:
Dear team Capital.com.
My Capital.com account is: ……(You fill in the email or phone number you used to register the phone).
I did face verification on Capital.com, but it failed. Please help me.
Dear team Capital.com,
I tried to verify the face with no success. Can you support this case?
You can attach a screenshot of your account status
You wait for Capital.com’s response email and follow the email’s instructions.
Capital.com is a reputable broker that complies with all the regulations of the world-famous financial regulatory authorities. Completing account verification in general and face verification on Capital.com helps users better protect their accounts and access full trading features on the platform.
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